Contact us
Got questions or suggestions?
Get in touch.
CUSTOMER SERVICE
Chat with us:
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E-Mail: service@puma.com
Phone: +49 (0)30 22 38 99 33
Monday to Friday from 8 am - 8 pm CET; Saturday from 8 am - 6 pm CET
By Post:
PUMA Online Shop
Postfach 201101
48092 Münster
Germany
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Get in touch.
You can get in touch with us via chat, phone or email.
We recommend that you chat with us first, because it’s the fastest way to get answers on regular issues e.g. the status of your order, a copy of the invoice or even a return label.
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Feel free to use our FAQ links for self-service:
- Track your order
- Check Gift card balance
- Need your PUMA size
- Subscribe to the PUMA newsletter
- How do I reset my PUMA account
- More FAQ’s and answers here
In addition, you can also call us. Our phone lines are open Monday to Friday 8am – 8pm or Saturday 8am – 6pm.
Phone: +49 (0)30 22 38 99 33
Of course, it’s also possible to write us an email. Our agents will work on your requests Monday to Friday 8am – 8pm or Saturday 8am – 6pm.
We aim to respond to all email inquiries within 1 – 2 business days. However, during busy periods, our response times may be slightly longer.
E-Mail: service@puma.com